iTero™ scanner help center and admin tools

How do I get access to iTero™ self-service features?
If you are registered as a practice administrator, your self-service capabilities are automatically active. You can access these tools directly from the touchscreen interface on your iTero™ scanner or by logging into your online myiTero.Com cloud portal.
(Note: practice administrator roles are typically established and designated during your initial team onboarding by iTero™ customer support.)

Why don’t I see certain options (like merge or reassign) on my screen?
Feature visibility on your menu depends entirely on your assigned user permissions: If you are a practice admin: your account has full clearance. If a feature still does not appear, please verify that your system is running the latest software update. If you are a standard user: advanced administrative features are hidden to protect data integrity. Simply reach out to your local clinic administrator to request an account upgrade.


I don’t have administrative access—how can I become a practice administrator?
The fastest way to elevate your access level is to ask an existing administrator within your practice group. They can upgrade your profile directly from any connected scanner in four easy steps:

1. Tap settings on the home screen.
2. Navigate to the users management menu.
3. Select your name and tap edit user.
4. Change your designated role to administrator and save.


What if I don’t know who my clinic's practice administrator is?

If you are unsure who manages your internal office profiles, our iTero™ customer support team is here to help. Contact us directly, and we will gladly look up your account structure to identify your authorized administrator or guide you through setting up a new one.


Can I perform these self-service actions on both myiTero™ portal and the physical scanner?
Some advanced administrative capabilities are restricted to a single environment:
Case reassignment: is handled exclusively on the physical iTero™ scanner interface and is not available on the myiTero™ portal.
Merging duplicate patient profiles: can be executed seamlessly online via the myiTero™ portal and is not available on the physical scanner screen interface.


What if I make a mistake while using self-service tools (e.g., Merging patient files)?
Because data continuity is vital for patient care, certain modifications—such as merging duplicate patient records—are permanent and cannot be undone. Before clicking merge, carefully verify the patient's date of birth and the spelling of the patient's name. If you accidentally merge the wrong records, please contact customer support.Feature visibility on your menu depends entirely on your assigned user permissions:
If you are a practice admin: your account has full clearance. If a feature still does not appear, please verify that your system is running the latest software update.
If you are a standard user: advanced administrative features are hidden to protect data integrity. Simply reach out to your local clinic administrator to request an account upgrade.


I don’t have administrative access—how can I become a practice administrator?
The fastest way to elevate your access level is to ask an existing administrator within your practice group. They can upgrade your profile directly from any connected scanner in four easy steps:
Tap settings on the home screen.
Navigate to the users management menu.
Select your name and tap edit user.
Change your designated role to administrator and save.


What if I don’t know who my clinic's practice administrator is?
If you are unsure who manages your internal office profiles, our iTero™ customer support team is here to help. Contact us directly, and we will gladly look up your account structure to identify your authorized administrator or guide you through setting up a new one.


Can I perform these self-service actions on both myiTero™ portal and the physical scanner?
Some advanced administrative capabilities are restricted to a single environment:
- Case reassignment: is handled exclusively on the physical iTero™ scanner interface and is not available on the myiTero™ portal.
- Merging duplicate patient profiles: can be executed seamlessly online via the myiTero™ portal and is not available on the physical scanner screen interface.


What if I make a mistake while using self-service tools (e.g., Merging patient files)?
Because data continuity is vital for patient care, certain modifications—such as merging duplicate patient records—are permanent and cannot be undone. Before clicking merge, carefully verify the patient's date of birth and the spelling of the patient's name. If you accidentally merge the wrong records, please contact customer support.